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Frequently Asked Questions

I am purchasing a Tesla Motor Insurance policy from one of ECICS's partners, am I eligible for this campaign?

Yes, Tesla Motor Insurance policies bought either directly from the ECICS website or through one of ECICS's partners are both eligible for this campaign.

How will I receive my Shell Fuel e-Voucher?​

You will receive a redemption link via the email address provided during your insurance application within 3 to 4 months from your policy activation date. The Shell Fuel e-Voucher will be credited to your Shell App upon successful redemption.​

What if I provided the wrong email address?​

ECICS and Shell are not responsible if the voucher cannot be delivered due to an invalid or incorrect email address.​

How can I redeem my benefits?

For details on how to redeem your benefits, please refer to the steps outlined above in the main section and perform the redemption HERERedemption steps:a. Download the Charge+ App b. Sign up for a Charge+ account c. Visit google form link in the Charge+ Promotion Page and indicate your chosen redemption option. Do note that the mobile number used to sign up for the Charge+ account must be the same number used to sign up for the Qualifying Policy.d. Your benefit will be activated in your account within approximately 8 weeks upon fulfilling the eligibility conditions.

How much is the Shell Fuel e-Voucher worth?​

New customers can receive S$100, and renewal customers S$60, subject to terms and conditions.​

What is the time coverage for our Tesla Motor Insurance?

The coverage period for our Tesla Motor Insurance is 12 months or 24 months subject to Break And Review Clause.

Who is eligible for the Tesla Fractional Shares?

The Policyholder must be a Singapore Citizen, Permanent Resident, or Foreigner residing in Singapore, and must not hold a Green Card or a U.S. Citizenship.

Are there any fees involved in claiming Tesla Fractional Shares?

No, there are no administrative or processing fees associated with claiming your Tesla Fractional Shares.

How do I purchase Tesla Motor Insurance policy online?

You may purchase Tesla Motor Insurance policy directly through our ECICS website >https://www.ecics.com/promotions/tesla-promotion

How will I receive the redemption link?

Upon successful full payment and Tesla Motor Insurance policy issuance, a unique email link will be sent to your registered email address under the subject titled "Tesla Motor Insurance Fractional Shares Campaign (FSPROMO)"for the redemption of Tesla Fractional Shares.

Can I transfer the benefits to another account?

No, the benefits are non-transferable and will be credited to the Charge+ account linked to the insured vehicle.

Are the charging benefits stackable?

This benefit can’t be combined with other Charge+ charging offers, but it may be stacked with ECICS Insurance promotions if you meet the qualifying criteria. Do check our promotions page to find out more.

How long is the promo valid for

The promotional period lasts from 9th May 2025 to 31st December 2025 (both dates inclusive)

What if I have multiple EV policies?

The Benefit shall be limited to one redemption per Qualifying Policy. Policyholders with multiple Qualifying Policies may be eligible for multiple redemptions.

Is there a minimum premium or policy type required?

This promotion applies to all private EV car insurance with ECICS. It excludes individual private hires and car fleets.

Where can I use the Shell Fuel e-Voucher?​

Shell Fuel e-Voucher can be used for fuel purchases at participating Shell service stations in Singapore. Locate your nearest Shell station here: https://www.shell.com.sg/shell-service-station/shell-station-locator.html​

Can I exchange the Shell Fuel e-Voucher for cash?​

No, the voucher cannot be encashed.​

I have an enquiry on this promotion. Who do I contact?​

For assistance, please contact us at +65 6206 5588 or email customerservice@ecics.com.sg. Our operating hours are Monday to Friday, 9:00 AM to 6:00 PM, excluding public holidays.​

What if I provided the wrong email address?​

ECICS and Shell are not responsible if the voucher cannot be delivered due to an invalid or incorrect email address.​

Can I get the promotion if I purchase through an intermediary?

Yes, the promotion applies to purchases made directly or through an intermediary unless otherwise informed.​

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