Frequently Asked Questions
ECICS x Charge+ Promotion
- What is the time coverage for our Tesla Motor Insurance?
The coverage period for our EV Motor Insurance is 12 months or 24 months subject to Break and Review Clause. - Who is eligible for the Tesla Motor Insurance Charge+ Campaign?
The Policyholder must be a Singapore Citizen, Permanent Resident, or Foreigner residing in Singapore. - When is the campaign period?
The campaign runs from 2nd May 2025 to 31st December 2025. Transactions outside this period are not eligible. - How do I purchase EV Motor Insurance policy online?
You may purchase EV Motor Insurance policy directly through the ECICS Website. - What exclusive offer do I enjoy when I insure my EV with ECICS and am a charge+ customer?
If you're a Charge+ customer insuring your EV with ECICS, you’ll enjoy the following exclusive offers:
a) Residents staying in condominium with Charge+ chargers Enjoy 1 month of free charging on the Nano tier
b) General Public Get 10% off charging for 3 months at all public Charge+ charging stations. - Where can I find the terms and conditions for redemption?
You can find the full terms and conditions here. - How do I redeem my Charge+ promotional benefits?
To redeem your Charge+ promotional benefits, please refer to the specific redemption steps outlined in the terms and conditions. - What should I do if I encounter issues opening my Charge+ account?
For account-related matters, please contact Charge+ at +65 6022 8712 or [email protected]. - Can I combine the Charge+ Promotion with the Tesla Fractional Shares promotion?
Yes, as long as you meet all the terms and conditions for each promotion, you’ll be eligible to claim both. - Can I purchase additional charging credits?
Yes. You may do so through your Charge+ account. - Can I still enjoy this Charge+ promotion if I have another running promotion for charging credits?
Promotions and discounts from Charge+ are not stackable. If you have another active Charge+ promotion running (e.g. discounted charging provided by EV dealer etc.), you will have the option to choose any of your available promotions or discounts but you are not able to combine two or more promotions or discounts at the same time for your charging.
Who can buy ECICS’s private car insurance?
What is “Excess” in a motor policy?
What is an “unnamed driver” in motor policy?
Can anyone drive or use my car?
Is it safe to make payments to ECICS?
How to make a payment?
What is No Claim Discount (NCD)?
Is my NCD transferable?
If I make a claim, will I automatically lose my NCD?
Will I lose my NCD if there is a break in ownership of my vehicle?
What is No Claim Discount Protector (NCDP)?
How can I enjoy the benefits of No Claim Discount Protector (NCDP)?
What are the conditions for Waiver of Standard Excess?
When can I renew my road tax?
What are my options available if I am not at fault for the accident?
Why is it important to make an accident report?
What is the time frame for me to report the accident?
Do I still need to make an accident report even if there are no damages to my vehicle or a private settlement had been reached between parties involved?
How do I submit a motor claim that involves Theft or Fire or Acts of Vandalism?
When will a vehicle claim be settled on “Total Loss” basis ?
Can I claim against a foreign registered motorist ?
Why should I not accept assistance from towing services or workshops that appeared at accident scene?
What should I do if I receive a Third Party’s solicitor letter?
I recently sold my vehicle; how can I cancel my policy?
What should I do on the claim declaration?
If I made a claim under my private car policy, am I still entitled to a cancellation refund?
ECICS x Charge+ Promotion
What is a security bond?
What does the Enhance FDWAssure Insurance cover?
What is the MOM’s enhanced medical insurance requirements?
Are pre-existing medical conditions covered under the policy?
How to determine the effective start date of the policy?
My Domestic helper’s age is 61 years old; can I still renew her policy?
When can I renew my FDW’s work permit?
What are the payment methods available?
Why is the policy not exactly in 12 or 24 months period?
I recently canceled my FDW work permit, how do I cancel my FDW Insurance?
How much is my refund?
What if I have more questions about this insurance?
How do i submit my medical claims?
What is the time coverage for our Tesla Motor Insurance?
Who is eligible for the Tesla Fractional Shares?
When is the campaign period?
How do I purchase Tesla Motor Insurance policy online?
I am purchasing a Tesla Motor Insurance policy from one of ECICS's partners, am I eligible for this campaign?
Are there any fees involved in claiming Tesla Fractional Shares?
How do I redeem my Tesla Fractional Shares?
How will I receive the redemption link?
Are there different redemption limits based on existing accounts?
What is the deadline for redeeming my Tesla Fractional Shares?
Can I be eligible for another round of Tesla Fractional Shares on my renewal?
Do I need a POEMS account?
What information is required to open a POEMS account?
What should I do if I encounter issues opening my POEMS account?
Where will the Tesla Fractional Shares be credited?
When can I receive my Tesla Fractional Shares?
Who should I look for if the shares are not credited into my account?
Can I stack the Tesla Fractional Shares promotion with other existing promotions?
Can the Tesla Fractional Shares be encashed?
What happens if I cancel my policy after receiving Tesla Fractional Shares?
What happens to my Tesla Fractional Shares if I cancel my policy before three months?
Can I purchase additional Tesla Fractional Shares beyond the promotion limit?
What are the terms and conditions for the campaign?
CONTACT US
We are always up for a chat!
6206 5588
Mon to Fri (excluding PH) 08:30hrs - 18:00hrs
customerservice@ecics.com.sg
For email enquiries
10 Eunos Road 8
#09-04A Singapore Post Centre Singapore 408600
Directions
ECICS Limited is regulated by the Monetary Authority of Singapore (MAS)
10 Eunos Road 8
#09-04A Singapore Post Centre
Singapore 408600