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Easy claims reporting and submission process to make it less stressful for you when you really need it.
Generally, No Claim Discount Protector (NCDP) are not transferrable from one insurer to another insurer. However, we recognize other insurers’ NCDP.
The deductible is the amount payable by you for each and every claim made against the policy.
Please notify our Claims Department within 21 days of the incident that gives rise to a claim. Our claims team will review and get in touch if clarification or further documentation is needed.Email: claims@ecics.com.sgClaim Form: Download Home Content Claim Form
Yes, it is illegal to use a vehicle in Singapore without a valid insurance cover. At a minimum, you must have third-party insurance, which covers injury or damage caused to other people and their property.
Yes, if you change your mind after the policy is issued, please write to us within 14 days from the date of receipt of the policy. We will refund you in full subject to no claims made under the policy.
Yes, the policy will need to be cancelled, and a replacement policy issued.
The coverage period for our Enhanced MaidAssure is 14 months or 26 months with the additional 2 months included as mandated by the Ministry of Manpower (MOM) in case the FDW overstays in Singapore after her work permit expires.
New and transfer maid policies purchased:• within 14 days before the effective date,MOM’s record will be updated within 3 working days after the policy purchase date• more than 14 days before effective date,MOM’s record will be updated within 14 days before policy start dateRenewal maid policy:• MOM’s record will be updated within 3 working days after the policy purchase date.Please check the MOM portal and ensure that the electronic transmission to MOM is completed before your FDW arrives in Singapore. Failure to do so will result in the Immigration and Checkpoints Authority denying her entry, and she will be sent back to her home country.
Yes, we offer it as an optional add-on that covers outpatient medical expenses for illness that does not require hospitalisation. This benefit can cover up to $60 per visit, helping to ensure your FDW’s health needs are taken care of without added financial strain.
It is only covered under Hospital & Surgical Expenses if the FDW had been under your employment for more than 12 months.
Our policy covers you when you ride your motorcycle in West Malaysia, the Republic of Singapore and that part of Thailand within 80.5km of the border between Thailand and West Malaysia.
Proceed to any of our Approved Reporting Centres within 24 hours or by the next working day with a copy of the police report. We will proceed to process the Fire or Acts of Vandalism claims once investigation is completed. For Theft cases, as the police will need three months to complete their investigation therefore we will only pay out the claim after the investigation is completed.
Yes, you can include as many named drivers as you want in your Private Motor Car insurance policy subject to underwriting and additional premium.
ECICS will be transmitting the details of your Private Car Policy to LTA upon successful enrolment within 3 business days. Please contact our mainline if you require support to urgently submit to LTA for online road tax renewals. Alternative, you can proceed to LTA office with the Certificate of Insurance to physically renewal your road tax at LTA office. Our mainline number is +65 6206 5588 (Mon - Fri excluding Public Holiday, 8:30am - 6:00pm).
If your policy covers Unnamed Drivers, there are additional excess(es) for Unnamed Drivers and Unnamed Young or Inexperienced Drivers. Such additional excess(es) will be applicable on top of the standard policy excess. Please refer to your policy wording for more information.
With ECICS, all Private Motor Car insurance policy comes with a complimentary No Claim Discount Protector. It is free for our customers as long as you have NCD 10% and above.
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