Stay calm and check that no one is injured. If someone is hurt, call:
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Ambulance: 995
Police: 999
Take down names, NRIC/FIN, phone numbers, addresses, and insurance details of all parties involved.
Snap clear photos/videos of the accident scene, vehicle damages, license plates, and surroundings.
Do not admit fault or discuss liability on site.
Refer any unsolicited offers (e.g., tow trucks, workshops, or legal services) to ECICS immediately.
Call our 24-hour accident helpline:
+65 6206 5588 (Option 9)
Or refer to our list of Authorised Workshops
đźš« Avoid accepting help from roadside touts offering free towing or rental car referrals these may compromise your claim.
You must file a police report if the accident involves:
- Government vehicle/property
- Foreign-registered vehicle
- Hit-and-run incidentS
- Stolen/vandalised vehicle
- Fire damage
- Pedestrians, cyclists, or PMD users
Injuries requiring hospitalisation or 3+ days MC
🛑 For accidents in Malaysia, a Malaysian police report is mandatory
Bring your vehicle to any ECICS Authorised Workshop & Reporting Centre—even if no visible damage.
Easy claims reporting and submission process to make it less stressful for you when you really need it.
For windscreen claim, please assist to fill up and submit the form below.
‍
Our Windscreen Glass Specialist will contact you shortly.
Please repair your windscreen at an ECICS Authorised Workshop. Call the workshop of your choice and they will help you file your claim and advise you accordingly.
Please fill up the Windscreen Claim Form
We’re More Than Just an Insurer—We’re Your Neighbour Through Life’s What-Ifs.
It is not transferrable to other insurers. This is a unique and innovative feature of our product to provide customers and their loved ones the best value they can get.
These workshops are not under ECICS Limited authorised partners and we have no control over the repair quality. If the repair is poorly done, we will not be able to assist you should issues arise. Furthermore, the claim cost may be inflated, resulting in higher premium in your next renewal.
Just simply select our Comprehensive Family NCD Builder Plan during purchase and add your family members as named drivers.
Report the accident to us within 24 hours or by the next working day and our representatives will help you with the accident reporting.
No, all earned Family-NCD remains intact so long as the policy is in-force. Each Family NCD member can only utilize their Family-NCD once with us and is not transferrable.
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