Claims & Support

Maid Insurance Claims & Support

Overview

If your domestic helper is injured, falls ill, is hospitalised, or passes away unexpectedly, ECICS is here to support you through a compassionate and straightforward claims process.

Common Types of Claims

Accidental injury or Medical Treatment
Wages and levy reimbursement during hospitalisation
Hospitalisation or surgery
Repatriation expenses
Death or permanent disability
Coverage varies by plan.
Please refer to your policy schedule for details.

Panel of Doctors

Find a clinic near you for your maid's medical care.

We've partnered with Fullerton Health to bring you a trusted network of clinics across Singapore. Whether it’s a medical consultation or treatment, our panel of clinics ensures accessible, reliable, and quality healthcare services for your domestic helper - giving you peace of mind and care you can count on.

Panel of Doctors

Find a clinic near you for your maid's medical consultation or treatment.

Our trusted panel of clinics across Singapore provides accessible and reliable healthcare services for domestic helpers.

How to Make a Claim

Please notify our Claims Department within 21 days of the incident that gives rise to a claim.

Our claims team will review and get in touch if clarification or further documentation is needed.

What to Prepare

To help us assess your claim, please prepare the following documents (where applicable):
Copy of the helper’s Work Permit
Completed ECICS Maid Insurance Claim Form
Original medical bills and invoices
Medical Certificate / In-patient Discharge Summary
(If company-owned vehicle)
Medical report
(if applicable)
Evidence of salary payments or levy
(e.g., bank statements, MOM levy printout)
Police report or death certificate
(for serious cases)
Additional documents
(may be requested based on the nature of the claim)

Still Need Help?

Have questions or need further assistance with your Maid Insurance Claim?

Call our hotline: +65 6206 5588

Email: claims@ecics.com.sg

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Ready to insure your domestic helper? Go to Maid Insurance now.

Frequently Asked Questions

Why is the policy not exactly 12 or 24 months?

The coverage period for our Enhanced MaidAssure is 14 months or 26 months with the additional 2 months included as mandated by the Ministry of Manpower (MOM) in case the FDW overstays in Singapore after her work permit expires.

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What happens to my policy if my FDW is returning to her home country and not coming back?

You will need to cancel her work permit to stop your levy and ensure that you keep a copy of her travel ticket or departure itinerary as proof. MOM will proceed to discharge the Security Bond after verifying that your FDW has left and did not re-enter Singapore. Upon discharge, you may proceed to request for policy cancellation.

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Can I make amendments to the policy after I’ve purchased the insurance?

Certain amendments (e.g., typo error in name or passport number or change in effective date) can be made before the policy effective date. However, a re-transmission to MOM may be required depending on the type of amendment.

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Can I purchase only the $5,000 Security Bond without the accompanying insurance?

No. The Security Bond is included in our Enhanced MaidAssure along with MOM’s minimum medical and personal accident insurance as a package. We do not offer just the Security Bond.

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Are pre-existing medical conditions covered?

It is only covered under Hospital & Surgical Expenses if the FDW had been under your employment for more than 12 months.

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