Overview

If your domestic helper is injured, falls ill, is hospitalised, or passes away unexpectedly, ECICS is here to support you through a compassionate and straightforward claims process.

Accidental injury or Medical Treatment

Wages and levy reimbursement during hospitalisation

Hospitalisation or surgery

Repatriation expenses

Death or permanent disability

Coverage varies by plan.
Please refer to your policy schedule for details.

How to Make a Claim

Please notify our Claims Department within 21 days of the incident that gives rise to a claim.

Our claims team will review and get in touch if clarification or further documentation is needed.

Email: [email protected]

Claim Form: Download Maid Insurance Claim Form

Copy of the helper’s Work Permit

Completed ECICS Maid Insurance Claim Form

Original medical bills and invoices

Medical Certificate / In-patient Discharge Summary

(If company-owned vehicle)

Medical report

(if applicable)

Evidence of salary payments or levy

(e.g., bank statements, MOM levy printout)

Police report or death certificate

(for serious cases)

Additional documents

(may be requested based on the nature of the claim)

Still Need Help?

Have questions or need further assistance with your Maid Insurance Claim?

Call our hotline: +65 6206 5588

OR

Email: [email protected]

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If I cancel my policy, will I be entitled to a refund?

Refund Policy (Upon Policy Termination):0 to 30 days in force – 80% refund of premium31 to 90 days in force – 50% refund of premium91 to 180 days in force – 30% refund of premium181 days and beyond – No refund100% of the premium will be refunded if:a) The Policy is cancelled within 90 days from the policy effective date and replaced with a new ECICS Enhanced MaidAssure policy; orb) The In-Principal Approval (IPA) is terminated and the FDW did not enter Singapore.Provided there shall be no refund if: • Any claim has been made or has arisen under the Policy; or • The premium refund is less than $27.25 (inclusive of GST). Please refer to General Conditions point 19 of the policy wording for the full cancellation terms and conditions.

Can I buy Waiver of Counter Indemnity after my policy has incepted?

No, you are not able to purchase the Waiver of Counter Indemnity after policy has incepted.

How do I determine the effective date of the policy?

Here's how you can determine the effective date based on each situation:For New FDW:The policy's effective date should be the date your FDW arrives in Singapore. This ensures that insurance coverage begins when the FDW starts her employment duties upon arrival in the country.For Transferred FDW:The policy's effective date should be the day you wish to apply for the issuance of her work permit at MOM. This ensures that insurance coverage is in place when the FDW's work permit is processed and approved for transfer to your employment.For Renewal FDW:The policy's effective date should be one day after the current work permit's expiry date. This ensures that insurance coverage seamlessly continues without any gaps when renewing the FDW's work permit for continued employment.

Why is the policy not exactly 12 or 24 months?

The coverage period for our Enhanced MaidAssure is 14 months or 26 months with the additional 2 months included as mandated by the Ministry of Manpower (MOM) in case the FDW overstays in Singapore after her work permit expires.

What is the difference between Outpatient Medical Expenses (For Accident) and Hospital & Surgical Expenses?

• Outpatient Medical Expenses (For Accident) cover medical bills for outpatient treatments that arise solely from Accident. For example, your FDW accidentally scalds her hand while cooking and requires dressing for the burn.• Hospital & Surgical Expenses cover inpatient medical bills for treatments related to both accidents and illnesses.

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