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Frequently Asked Questions

If a named driver comes out to purchase an entirely new policy with ECICS utilising his earned Family-NCD, can he continue to be named driver in the Family NCD policy and continue earning Family-NCD?

In the event that he utilise his earned Family-NCD to buy a new policy with us, he can still remain in the Family NCD policy as a named driver but he will not earn another Family-NCD. The Family-NCD can only be used once per policy per named driver.

Does the ECICS Home Contents insurance only cover fire?

ECICS Home Contents Insurance protects against fire and extraneous perils such as lightning, storm, flood, burst pipes, impact from vehicles or aircraft, riot, malicious damage, and burglary. In addition to covering your home contents, the policy also includes worldwide personal liability for you and your household members. For the full list of benefits and exclusions, please refer to the policy wording.

What if I have multiple EV policies?

The Benefit shall be limited to one redemption per Qualifying Policy. Policyholders with multiple Qualifying Policies may be eligible for multiple redemptions.

How should I declare my claims?

Please declare all claims (excluding windscreen claims) made against your private car insurance during the past 3 years.

Do I need to buy ECICS Private Motor Car insurance policy in order to be eligible for ECICS Motor Excess Protector insurance?

No. You’re eligible as long as you have a valid motor insurance policy issued by any Singapore-licensed motor insurer.

Do I still need to pay $5,000 to MOM when I’ve already purchased the Security Bond?

No, you do not need to pay $5,000 upfront to MOM as we act as a guarantor by issuing a Letter of Guarantee to MOM on your behalf. However, if you or your FDW breaches any of MOM’s rules or conditions, MOM may forfeit the bond and demand for payment from ECICS. In such cases, we will seek recovery of the amount from you.

What does your Motorcycle insurance cover?

We have 3 plans to suit your needs. The Comprehensive plan covers loss or damage to your motorcycle, as well as third party liability for bodily injury and property damage.

Where can I make the accident report?

You can report the accident at any of our Authorised workshop that is also our appointed Accident Reporting Centres within 24 hours of the accident.

What to do in the event of an accident?

Please remain calm and check that nobody is injured. If someone is injured, you will need to call the ambulance at 995 and police at 999 immediately. You must also not shift your vehicle from its original position.You can contact our accident-assistance support available on 24/7 at +65 6206 5588 (option 9).

Do I need to report to the police for all motor accidents?

You will only need to report to the police under the following circumstances:Damage to Government vehicle or propertyAccident with a foreign registered vehicleA Hit and Run accidentVehicle is stolen or vandalisedVehicle caught fireAccident involving a Pedestrian, Cyclist or Personal Mobility Device (PMD) usersA Malaysian police report is required if the accident happened in Malaysia.