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Frequently Asked Questions

Why does ECICS offer 3-year home contents insurance plan?

The 3-year plan is designed to offer greater value and convenience. By choosing a longer-term plan, you can: ​

  • Lock in your premium and avoid annual price increases
  • Enjoy discounted rates compared to yearly renewals
  • Reduce the hassle of renewing your policy every year. It's ideal for homeowners or long-term tenants looking for cost savings and peace of mind over a longer period.
If a named driver comes out to purchase an entirely new policy with ECICS utilising his earned Family-NCD, can he continue to be named driver in the Family NCD policy and continue earning Family-NCD?

In the event that he utilise his earned Family-NCD to buy a new policy with us, he can still remain in the Family NCD policy as a named driver but he will not earn another Family-NCD. The Family-NCD can only be used once per policy per named driver.

Are pre-existing medical conditions covered under ECICS Personal Accident insurance policy?

No, all pre-existing conditions are not covered.

Can I name a family member in more than one policy with ECICS on Comprehensive Family NCD Builder Plan?

Yes, so long as the driver has a valid driving license and fulfils our underwriting criteria as named driver, you can purchase this plan and add them as a named driver in the Comprehensive Family NCD Builder Plan.

Do you offer NCD Protector for Motorcycle insurance?

Yes, ECICS motorcycle insurance policy comes with complimentary No Claim Discount Protector. It is free for our customers as long as you have NCD 10% and above.

My FDW’s age is 61 years old, can I still renew her policy?

The eligibility criteria states that the insured FDW must be between 23 and 60 years old at the time of application. This means that individuals outside of this age range may not qualify for coverage under the insurance policy.

Are pre-existing medical conditions covered?

It is only covered under Hospital & Surgical Expenses if the FDW had been under your employment for more than 12 months.

Can I purchase only the $5,000 Security Bond without the accompanying insurance?

No. The Security Bond is included in our Enhanced MaidAssure along with MOM’s minimum medical and personal accident insurance as a package. We do not offer just the Security Bond.

What is a Security Bond?

A Security Bond is a commitment to reimburse the government if either you or your FDW violates or fail to adhere to the terms and conditions of the work permit. This bond typically takes the form of a banker's or insurer's guarantee. For each FDW you employ (excluding Malaysian helpers), you are required to purchase a $5,000 security bond.

Can I buy Waiver of Counter Indemnity after my policy has incepted?

No, you are not able to purchase the Waiver of Counter Indemnity after policy has incepted.

What is NCD? How does it work?

A No-Claim Discount (‘NCD’) is an entitlement given to you if no claim has been made under your policy for a year or more with the current/existing insurer. It reduces the premium you have to pay for the following year. This is your insurer's way of recognising and rewarding you for having been a careful driver. There is a standard followed by all insurers in setting the NCD, depending on your type of vehicle (private, commercial or motorcycle) and the period of insurance with no claim. The following table shows how the NCD is set by all insurers across the industry. Private Car Period of insurance with no claim Discount on renewal 1 year 10% 2 years 20% 3 years 30% 4 years 40% 5 years or longer 50% Motorcycle/Commercial Vehicle Period of insurance with no claim Discount on renewal 1 year 10% 2 years 15% 3 years or longer 20%

If the policyholder experience an accident claim on the Comprehensive Family NCD Builder Plan what will happen to all the Family NCD members who are in the policy?

All earned Family-NCD will be reduced according to the GIA NCD framework (https://gia.org.sg/). However, with the Family NCD benefit still in place, it means all the Family NCD members can continue to earn 10% with each year of safe driving (max at 50%).

How do I make a windscreen claim?

Please repair your windscreen at an ECICS Authorised Workshop. Call the workshop of your choice and they will help you file your claim and advise you accordingly. Click HERE for a copy of the Windscreen claim form.If the windscreen claim is of criminal or vandalism-related, a police report must be made. A copy of the police report must be submitted to your choice ECICS Authorised Workshop.

How do I submit a motor claim that involves Theft or Fire or Acts of Vandalism?

Proceed to any of our Approved Reporting Centres within 24 hours or by the next working day with a copy of the police report. We will proceed to process the Fire or Acts of Vandalism claims once investigation is completed. For Theft cases, as the police will need three months to complete their investigation therefore we will only pay out the claim after the investigation is completed.

Where can I make the accident report?

You can report the accident at any of our Authorised workshop that is also our appointed Accident Reporting Centres within 24 hours of the accident.

Do you cover everyone who use my motorcycle?

All riders need to be named in the policy. Unnamed riders are not covered.

Does your Motorcycle insurance cover me while I am riding in Malaysia or Thailand?

Our policy covers you when you ride your motorcycle in West Malaysia, the Republic of Singapore and that part of Thailand within 80.5km of the border between Thailand and West Malaysia.

Does your Motorcycle insurance cover usage of motorcycle for food, parcel or other delivery services?

We do not cover usage for food, parcel or other delivery services.

Do you offer NCD Protector for Motorcycle insurance?

Yes, ECICS motorcycle insurance policy comes with complimentary No Claim Discount Protector. It is free for our customers as long as you have NCD 10% and above.

What does your Motorcycle insurance cover?

We have 3 plans to suit your needs. The Comprehensive plan covers loss or damage to your motorcycle, as well as third party liability for bodily injury and property damage.