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Frequently Asked Questions

Who is eligible for the Tesla Fractional Shares?

The Policyholder must be a Singapore Citizen, Permanent Resident, or Foreigner residing in Singapore, and must not hold a Green Card or a U.S. Citizenship.

Where can I use the Shell Fuel e-Voucher?​

Shell Fuel e-Voucher can be used for fuel purchases at participating Shell service stations in Singapore. Locate your nearest Shell station here: https://www.shell.com.sg/shell-service-station/shell-station-locator.html​

How do I redeem my Tesla Fractional Shares?

1. Tesla Motor Insurance policy purchased from ECICS must be issued, in-force, and fully paid.  

2. A unique email link will be sent to your registered email address under the subject titled "Tesla Motor Insurance Fractional Shares Campaign (FSPROMO)" for the redemption of Tesla Fractional Shares. Further instructions can be found on the POEMS website after clicking the link.  

3. Upon completion of the steps on the POEMS landing page, Tesla Fractional Shares will be deposited into your account within 3 to 4 months following the reconciliation process.

What is the ECICS Shell Fuel e-Voucher Promotion?

It is an online promotion by ECICS Limited offering Shell Fuel e-Vouchers to policyholders who purchase or renew ECICS Comprehensive Private Car Insurance policies.​

Who should I look for if the shares are not credited into my account?

For questions regarding the crediting of Tesla Fractional Shares, please contact Phillip Securities' Customer Experience Unit at 6351 1555 or talktophilip@philip.com.sg.

Can the Tesla Fractional Shares be encashed?

No, the value of Tesla Fractional Shares credited for this campaign cannot be encashed.

Can I be eligible for another round of Tesla Fractional Shares on my renewal?

Yes, you will qualify for this promotion when you renew your Tesla Motor Insurance, as long as no claims have been filed during the policy year.

Who should I look for if the shares are not credited into my account?

For questions regarding the crediting of Tesla Fractional Shares, please contact Phillip Securities' Customer Experience Unit at 6351 1555 or talktophilip@philip.com.sg.

What information is required to open a POEMS account?

The Policyholder must consent to the PDPA (Personal Data Protection Act 2012), and their name and NRIC must match the records in their POEMS account. Any additional information required will be requested by POEMS.

When can I receive my Tesla Fractional Shares?

The Tesla Fractional Shares for this campaign will be processed and credited to the specified Policyholder's POEMS account within 3 to 4 months following the policy activation date (please note this is different from the purchase date of your policy).

How can I redeem my benefits?

For details on how to redeem your benefits, please refer to the steps outlined above in the main section and perform the redemption HERERedemption steps:a. Download the Charge+ App b. Sign up for a Charge+ account c. Visit google form link in the Charge+ Promotion Page and indicate your chosen redemption option. Do note that the mobile number used to sign up for the Charge+ account must be the same number used to sign up for the Qualifying Policy.d. Your benefit will be activated in your account within approximately 8 weeks upon fulfilling the eligibility conditions.

Is there support available if I’m unable to set up my Charge+ account?

Yes, for help with account issues, please contact the Charge+ team directly as they manage the platform. Their contact details and your enquiry can be submitted here: https://www.chargeplus.com/about

When will I receive my charging benefits?

Your benefits will be credited into your account after you have fulfilled the promotion eligible criterias and with at least 90 days of effective coverage period for your policy. This means you should received your benefit in around 3 to 4 months' time.

Is there a minimum premium or policy type required?

This promotion applies to all private EV car insurance with ECICS. It excludes individual private hires and car fleets.

What if I cancel my policy?

If you cancel your policy within 90 days, you’ll no longer be eligible for the benefit.

What is the ECICS Shell Fuel e-Voucher Promotion?

It is an online promotion by ECICS Limited offering Shell Fuel e-Vouchers to policyholders who purchase or renew ECICS Comprehensive Private Car Insurance policies.​

Can I exchange the Shell Fuel e-Voucher for cash?​

No, the voucher cannot be encashed.​

What is the promotion period?​

From 15th November 2025 to 15th February 2026, both dates inclusive.​

Can I get the promotion if I purchase through an intermediary?

Yes, the promotion applies to purchases made directly or through an intermediary unless otherwise informed.​

What if I cancel my policy?​

If you cancel your policy within 90 days, you’ll no longer be eligible for the Shell Fuel e-Vouchers.​

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