Claims & Support

Home Contents Insurance Claims & Support

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Overview

If your home is affected by fire, theft, or accidental damage, ECICS is here to help you recover with a smooth and straightforward claims process.

Acting quickly and preparing the necessary documents can help us process your claim efficiently.

Common Types of Claims

Fire or explosion
Theft or burglary
Water damage
(e.g., burst pipes, leakage)
Accidental damage to household contents
Vandalism or malicious acts
Coverage varies by plan.
Please refer to your policy schedule for details.

How to Make a Claim

Please notify our Claims Department within 21 days of the incident that gives rise to a claim.

Our claims team will review and get in touch if clarification or further documentation is needed.

Email: claims@ecics.com.sg

Claim Form: Download Home Content Claim Form

What to Prepare

To help us assess your claim, please prepare the following documents (where applicable):
Photographs showing damage or loss
Completed Home Content Insurance Claim Form
Original receipts or proof of ownership of affected items
Repair or replacement quotation
(if applicable)
Incident report
(e.g., police report for theft or vandalism)
Death certificate
(for fatal claims)
Copy of NRIC or policyholder identification
Additional documents
(may be requested based on the nature of the claim)

Still Need Help?

Have questions or need further assistance with your Home Content Insurance Claim?

Call our hotline: +65 6206 5588

Email: claims@ecics.com.sg

Ready to Reinsure Your Home Contents? Explore Home Content Insurance

Explore Home Content Insurance

Frequently Asked Questions

How much coverage do I need to buy?

To determine the right coverage amount for Home Contents insurance, consider the total cost to repair, renovate, and replace all your household items in the event of a total loss (such as fire or major flood).

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Can I 'free-look' the policy?

Yes, if you change your mind after the policy is issued, please write to us within 14 days from the date of receipt of the policy. We will refund you in full subject to no claims made under the policy.

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Who can buy ECICS Home Contents insurance?

The owner/co-owner or tenant/co-tenant of the residential premises.

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Is ECICS Home Contents insurance on first loss basis?

Yes. ECICS Home Contents Insurance is arranged on a first loss basis, which means you won’t be penalised for underinsuring. In the event of a claim, we will cover loss or damage up to the coverage limit you’ve selected.

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Why does ECICS offer 3-year home contents insurance plan?

The 3-year plan is designed to offer greater value and convenience. By choosing a longer-term plan, you can: ​

  • Lock in your premium and avoid annual price increases
  • Enjoy discounted rates compared to yearly renewals
  • Reduce the hassle of renewing your policy every year. It's ideal for homeowners or long-term tenants looking for cost savings and peace of mind over a longer period.
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