Claims & Support

Home Contents Insurance Claims & Support

Start Your Claim Today

Overview

If your home is affected by fire, theft, or accidental damage, ECICS is here to help you recover with a smooth and straightforward claims process.

Acting quickly and preparing the necessary documents can help us process your claim efficiently.

Common Types of Claims

Fire or explosion
Theft or burglary
Water damage
(e.g., burst pipes, leakage)
Accidental damage to household contents
Vandalism or malicious acts
Coverage varies by plan.
Please refer to your policy schedule for details.

How to Make a Claim

Please notify our Claims Department within 21 days of the incident that gives rise to a claim.

Our claims team will review and get in touch if clarification or further documentation is needed.

Email: claims@ecics.com.sg

Claim Form: Download Home Content Claim Form

What to Prepare

To help us assess your claim, please prepare the following documents (where applicable):
Photographs showing damage or loss
Completed Home Content Insurance Claim Form
Original receipts or proof of ownership of affected items
Repair or replacement quotation
(if applicable)
Incident report
(e.g., police report for theft or vandalism)
Death certificate
(for fatal claims)
Copy of NRIC or policyholder identification
Additional documents
(may be requested based on the nature of the claim)

Still Need Help?

Have questions or need further assistance with your Home Content Insurance Claim?

Call our hotline: +65 6206 5588

Email: claims@ecics.com.sg

Ready to Reinsure Your Home Contents? Explore Home Content Insurance

Explore Home Content Insurance

Frequently Asked Questions

How do I make a claim for Home Content?

Please notify our Claims Department as soon as possible, but no later than: ​

  • 2 days for theft due to break-in, fire, malicious damage or vandalism, and​
  • 30 days for any other incidents. ​


Email: claims@ecics.com.sg

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If I'm a tenant, what does ECICS Home Contents insurance cover?

ECICS Home Contents Insurance covers the personal belongings you own within the residential premises you’re renting. It also extends to cover your legal liability as a tenant for any loss or damage caused to the rented property.

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How much coverage do I need to buy?

To determine the right coverage amount for Home Contents insurance, consider the total cost to repair, renovate, and replace all your household items in the event of a total loss (such as fire or major flood).

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I already bought HDB fire insurance, do I still need Home Contents insurance?

The compulsory HDB fire insurance covers only the building structure, fixtures and fittings provided by HDB or its approved developers. It does not cover home contents such as furniture, renovations and personal belongings.

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Can I 'free-look' the policy?

Yes, if you change your mind after the policy is issued, please write to us within 14 days from the date of receipt of the policy. We will refund you in full subject to no claims made under the policy.

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