We’re Here To Help
Call us: +65 6206 5588
Email us: customerservice@ecics.com.sg

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Every coverage upgrade is built in — no extra premium required.
Enjoy a rental car for up to 10 days while your Tesla is under repair after an accident.
In the event your Tesla is declared a total loss within the first 24 months of vehicle registration, we will replace your Tesla with a brand-new car of the same or similar model.
If your Tesla breaks down or runs out of battery, we will arrange towing to the nearest charging station or workshop in Singapore and Malaysia.
The Policyholder must be a Singapore Citizen, Permanent Resident, or Foreigner residing in Singapore, and must not hold a Green Card or a U.S. Citizenship.
Tesla Fractional Shares for this campaign will be credited exclusively to the specified Policyholder's POEMS account.
We get it – plans can change. If you are replacing your FDW after purchasing the policy:a. Prior to policy effective date, you may provide us with the new FDW details. We will make the necessary changes on the policy replacement. The promo can be re-applied to the replacement policy but please note that the promo can only be re-applied on a replacement policy once if the original policy has not started. b. If the policy has started and you need to replace your FDW, you have 90 days from policy effective date to cancel and a further 90 days to issue a replacement policy. You will get 100% refund for the original policy but unfortunately, the promo cannot be re-applied to the replacement policy. If you no longer require an FDW, you may get a 100% refund if you cancel before the policy incepts. Please take note that all cancellation date shall be based on the security bond discharge date from MOM and not the work permit cancellation date.
Shell Fuel e-Voucher can be used for fuel purchases at participating Shell service stations in Singapore. Locate your nearest Shell station here: https://www.shell.com.sg/shell-service-station/shell-station-locator.html
The Benefit shall be limited to one redemption per Qualifying Policy. Policyholders with multiple Qualifying Policies may be eligible for multiple redemptions.
The campaign runs from 9th August 2024 to 31st December 2024. Transactions outside this period are not eligible.
1. Tesla Motor Insurance policy purchased from ECICS must be issued, in-force, and fully paid.
2. A unique email link will be sent to your registered email address under the subject titled "Tesla Motor Insurance Fractional Shares Campaign (FSPROMO)" for the redemption of Tesla Fractional Shares. Further instructions can be found on the POEMS website after clicking the link.
3. Upon completion of the steps on the POEMS landing page, Tesla Fractional Shares will be deposited into your account within 3 to 4 months following the reconciliation process.
Yes, Policyholders that are existing Phillip Securities clients can receive up to S$50 worth of Tesla Fractional Shares with each Tesla Motor Insurance policy purchase or renewal through ECICS, subject to the promotion's terms and conditions.
Yes, Tesla Motor Insurance policies bought either directly from the ECICS website or through one of ECICS's partners are both eligible for this campaign.
Redemption must be made within one month of your Tesla Motor Insurance policy activation date (please note this is different from the purchase date of your policy). Any redemptions made after this period will be deemed considered invalid.
For details on how to redeem your benefits, please refer to the steps outlined above in the main section and perform the redemption HERERedemption steps:a. Download the Charge+ App b. Sign up for a Charge+ account c. Visit google form link in the Charge+ Promotion Page and indicate your chosen redemption option. Do note that the mobile number used to sign up for the Charge+ account must be the same number used to sign up for the Qualifying Policy.d. Your benefit will be activated in your account within approximately 8 weeks upon fulfilling the eligibility conditions.
The promotional period lasts from 9th May 2025 to 31st December 2025 (both dates inclusive)
Yes, for help with account issues, please contact the Charge+ team directly as they manage the platform. Their contact details and your enquiry can be submitted here: https://www.chargeplus.com/about
The Benefit shall be limited to one redemption per Qualifying Policy. Policyholders with multiple Qualifying Policies may be eligible for multiple redemptions.
Yes, it's available to both new and renewing customers, as long as the policy is purchased during the promotional period.
For assistance, please contact us at +65 6206 5588 or email customerservice@ecics.com.sg. Our operating hours are Monday to Friday, 9:00 AM to 6:00 PM, excluding public holidays.
ECICS and Shell are not responsible if the voucher cannot be delivered due to an invalid or incorrect email address.
It is an online promotion by ECICS Limited offering Shell Fuel e-Vouchers to policyholders who purchase or renew ECICS Comprehensive Private Car Insurance policies.
No, the voucher cannot be encashed.
Yes, the promotion applies to purchases made directly or through an intermediary unless otherwise informed.