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Time to Renew Your Car Policy?

Stay protected on the road with a quick and easy renewal process. Ensure continuous coverage for your car with our flexible, affordable options.

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confidence!

Making a claim Simple and hassle-free.



Claims Process & Support

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Making a claim Simple and hassle-free.



Claims Process & Support

We’re here when you need us most

Frequently Asked Questions

What if I provided the wrong email address?​

ECICS and Shell are not responsible if the voucher cannot be delivered due to an invalid or incorrect email address.​

I already have a maid insurance policy. Can I still qualify for the promo?

Yes, you can! As a special exception during the promotional period, we're allowing you to pre-purchase your new policy up to 26 months in advance. Just set the effective date to begin 1 day after your FDW’s current work permit expiry date to lock in the promo price.

Can I get the promotion if I purchase through an intermediary?

Yes, the promotion applies to purchases made directly or through an intermediary unless otherwise informed.​

Will I be double insured if I pre-purchase a new policy in advance while my current policy is still inforce?

No, you will not be double insured as long as the effective date of the new policy is one day after the expiry date of the current work permit. Purchasing the policy in advance helps ensure continuous coverage without any gaps. The new policy will only take effect from the selected effective date, not the date of purchase.

What if I change my mind?

We get it – plans can change. If you are replacing your FDW after purchasing the policy:a. Prior to policy effective date, you may provide us with the new FDW details. We will make the necessary changes on the policy replacement. The promo can be re-applied to the replacement policy but please note that the promo can only be re-applied on a replacement policy once if the original policy has not started. b. If the policy has started and you need to replace your FDW, you have 90 days from policy effective date to cancel and a further 90 days to issue a replacement policy. You will get 100% refund for the original policy but unfortunately, the promo cannot be re-applied to the replacement policy. If you no longer require an FDW, you may get a 100% refund if you cancel before the policy incepts. Please take note that all cancellation date shall be based on the security bond discharge date from MOM and not the work permit cancellation date.

What is the time coverage for our Tesla Motor Insurance?

The coverage period for our Tesla Motor Insurance is 12 months or 24 months subject to Break And Review Clause.

Who is eligible for the Tesla Fractional Shares?

The Policyholder must be a Singapore Citizen, Permanent Resident, or Foreigner residing in Singapore, and must not hold a Green Card or a U.S. Citizenship.

Are there any fees involved in claiming Tesla Fractional Shares?

No, there are no administrative or processing fees associated with claiming your Tesla Fractional Shares.

How do I purchase Tesla Motor Insurance policy online?

You may purchase Tesla Motor Insurance policy directly through our ECICS website >https://www.ecics.com/promotions/tesla-promotion

How will I receive the redemption link?

Upon successful full payment and Tesla Motor Insurance policy issuance, a unique email link will be sent to your registered email address under the subject titled "Tesla Motor Insurance Fractional Shares Campaign (FSPROMO)"for the redemption of Tesla Fractional Shares.

Is there support available if I’m unable to set up my Charge+ account?

Yes, for help with account issues, please contact the Charge+ team directly as they manage the platform. Their contact details and your enquiry can be submitted here: https://www.chargeplus.com/about

What if I have multiple EV policies?

The Benefit shall be limited to one redemption per Qualifying Policy. Policyholders with multiple Qualifying Policies may be eligible for multiple redemptions.

How long is the promo valid for

The promotional period lasts from 9th May 2025 to 31st December 2025 (both dates inclusive)

Can existing policyholders get this too?

Yes, it's available to both new and renewing customers, as long as the policy is purchased during the promotional period.

What if I cancel my policy?

If you cancel your policy within 90 days, you’ll no longer be eligible for the benefit.

I have an enquiry on this promotion. Who do I contact?​

For assistance, please contact us at +65 6206 5588 or email customerservice@ecics.com.sg. Our operating hours are Monday to Friday, 9:00 AM to 6:00 PM, excluding public holidays.​

Am I eligible for the Shell Fuel e-Voucher Promotion if I have made claims on my policy?​

Renewal policyholders who have made one (1) or more claims during the current policy year are not eligible for this promotion.​

What is the promotion period?​

From 15th November 2025 to 15th February 2026, both dates inclusive.​

How much is the Shell Fuel e-Voucher worth?​

New customers can receive S$100, and renewal customers S$60, subject to terms and conditions.​

Can I exchange the Shell Fuel e-Voucher for cash?​

No, the voucher cannot be encashed.​

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