Your Trusted Insurance Provider in Singapore Since 1975

Looking for trusted and affordable protection in Singapore? ECICS Insurance offers a wide range of personal and commercial coverage designed to safeguard what matters most. From ECICS Maid Insurance that ensures the wellbeing of your domestic helper to ECICS Car Insurance and ECICS Motorcycle Insurance that keep you safe on the road, our plans are tailored to meet your lifestyle and business needs.

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Claims & Support

You can count on us when life gets tough.

Private Car Insurance

Accident? View claims steps, required documents, and get workshop support.

Maid Insurance

Includes medical, personal accident, hospitalisation, and repatriation claims.

Frequently Asked Questions

Does the ECICS Motor Excess Protector Insurance cover additional young or inexperienced excess?

Yes, ECICS Motor Excess Protector Insurance covers Named Driver, Unnamed Driver or Young, Inexperienced or Elderly Excess. It does not cover excess for windscreen, sunroof or moonroof.

What is the deadline for redeeming my Tesla Fractional Shares?

Redemption must be made within one month of your Tesla Motor Insurance policy activation date (please note this is different from the purchase date of your policy). Any redemptions made after this period will be deemed considered invalid.

What types of machinery can be covered?

A wide range of machinery can be covered such as manufacturing machines, construction machines (excavators, cranes, etc) and printing machines.

Does the policy cover extreme sports?

Climbing, mountaineering, racing or motor rallies, speed testing, speed contest, underwater activities involving the use of underwater breathing apparatus (including but not limited to diving), martial arts, parachuting and other extreme sports which involve one of the following elements of speed, height, a high level of physical exertion or specialized gear are not covered.

Will my past motor insurance claims affect the premium?

Yes, your motor insurance claims history over the past 3 years will be taken into account and may affect your premium when you apply.

What does the Enhanced MaidAssure Insurance cover?

Enhanced MaidAssure is a comprehensive insurance plan for your Foreign Domestic Worker (FDW) that covers the following benefits:

-    Accidental Death or Permanent Disablement,

-    Hospital & Surgical Expenses,

-    Replacement/Re-hiring Expenses,

-    Wages & Levy Reimbursement,

-    Repatriation Expenses,

-    Insurance bond guarantee.

For more information, please refer to the policy wording. Alternatively, feel free to call us at +65 6206 5588, or email us at customerservice@ecics.com.sg.

How do I determine the effective date of the policy?

Here's how you can determine the effective date based on each situation:For New FDW:The policy's effective date should be the date your FDW arrives in Singapore. This ensures that insurance coverage begins when the FDW starts her employment duties upon arrival in the country.For Transferred FDW:The policy's effective date should be the day you wish to apply for the issuance of her work permit at MOM. This ensures that insurance coverage is in place when the FDW's work permit is processed and approved for transfer to your employment.For Renewal FDW:The policy's effective date should be one day after the current work permit's expiry date. This ensures that insurance coverage seamlessly continues without any gaps when renewing the FDW's work permit for continued employment.

Why is the policy not exactly 12 or 24 months?

The coverage period for our Enhanced MaidAssure is 14 months or 26 months with the additional 2 months included as mandated by the Ministry of Manpower (MOM) in case the FDW overstays in Singapore after her work permit expires.

What are the payment methods available?

We accept payment via Visa/Master Retail Debit or Credit Card online.

What is MOM's Enhanced Medical Insurance Requirements?

To implement for MI policies, renewals or extensions with start date effective from:

1 July 2023 (Stage 1)

• Introduction of a co-payment element* for employers and insurers for amounts above $15,000, up to an annual claim limit of at least $60,000

1 July 2025 (Stage 2)

• Standardisation of allowable exclusion clauses

• Introduction of age-differentiated premiums for those aged 50 and below, and those aged above 50

• Requirement for insurers to reimburse hospitals directly upon the admissibility of the claim

Please visit MOM's website here for more information on the MI enhancements.

What is an “Unnamed Driver” in motor policy?

Unnamed Driver refers to someone who is not named under a private car policy.

If I sell my private car, will I get any refund?

If you sell your private car, you may inform us to cancel your policy. You can submit the request at customerservice@ecics.com.sg or call our mainline at +65 6206 5588 (Mon - Fri excluding Public Holiday, 9:00am - 6:00pm). Your Private Car policy refund is calculated according to the cancellation clause in your policy wording subject to no claims made against your policy.

When can I renew my road tax?

ECICS will transmit the details of your Private Car Policy to LTA upon successful enrolment within 3 business days. Please contact our mainline if you require support to urgently submit to LTA for online road tax renewals. Alternative, you can proceed to LTA office with the Certificate of Insurance to physically renewal your road tax at LTA office.  Our mainline number is +65 6206 5588 (Mon - Fri excluding Public Holiday, 9:00am - 6:00pm).

What is a No Claim Discount Protector (NCDP)?

A No Claim Discount Protector protects your NCD on renewal and allows you to make a claim under your policy without affecting your NCD. Without it, your NCD will be reduced should a claim be made under your policy.

Do other insurers recognize this No Claim Discount Protector (NCDP)?

Generally, No Claim Discount Protector (NCDP) are not transferrable from one insurer to another insurer. However, we recognize other insurers’ NCDP.

Does your Motorcycle insurance cover me while I am riding in Malaysia or Thailand?

Our policy covers you when you ride your motorcycle in West Malaysia, the Republic of Singapore and that part of Thailand within 80.5km of the border between Thailand and West Malaysia.

Do you offer NCD Protector for Motorcycle insurance?

Yes, ECICS motorcycle insurance policy comes with complimentary No Claim Discount Protector. It is free for our customers as long as you have NCD 10% and above.

Do you cover everyone who use my motorcycle?

All riders need to be named in the policy. Unnamed riders are not covered.

Does your Motorcycle insurance cover usage of motorcycle for food, parcel or other delivery services?

We do not cover usage for food, parcel or other delivery services.

Do I need Motorcycle insurance in Singapore?

Yes, it is illegal to use a vehicle in Singapore without a valid insurance cover. At a minimum, you must have third-party insurance, which covers injury or damage caused to other people and their property.

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