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Time to Renew Your Car Policy?

Stay protected on the road with a quick and easy renewal process. Ensure continuous coverage for your car with our flexible, affordable options.

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Making a claim Simple and hassle-free.



Claims Process & Support

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Making a claim Simple and hassle-free.



Claims Process & Support

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Frequently Asked Questions

I have an enquiry on this promotion. Who do I contact?​

For assistance, please contact us at +65 6206 5588 or email customerservice@ecics.com.sg. Our operating hours are Monday to Friday, 9:00 AM to 6:00 PM, excluding public holidays.​

What is the ECICS Shell Fuel e-Voucher Promotion?

It is an online promotion by ECICS Limited offering Shell Fuel e-Vouchers to policyholders who purchase or renew ECICS Comprehensive Private Car Insurance policies.​

Can the Tesla Fractional Shares be encashed?

No, the value of Tesla Fractional Shares credited for this campaign cannot be encashed.

What if I provided the wrong email address?​

ECICS and Shell are not responsible if the voucher cannot be delivered due to an invalid or incorrect email address.​

What is the time coverage for our Tesla Motor Insurance?

The coverage period for our Tesla Motor Insurance is 12 months or 24 months subject to Break And Review Clause.

Can the Tesla Fractional Shares be encashed?

No, the value of Tesla Fractional Shares credited for this campaign cannot be encashed.

Can I be eligible for another round of Tesla Fractional Shares on my renewal?

Yes, you will qualify for this promotion when you renew your Tesla Motor Insurance, as long as no claims have been filed during the policy year.

Who should I look for if the shares are not credited into my account?

For questions regarding the crediting of Tesla Fractional Shares, please contact Phillip Securities' Customer Experience Unit at 6351 1555 or talktophilip@philip.com.sg.

What information is required to open a POEMS account?

The Policyholder must consent to the PDPA (Personal Data Protection Act 2012), and their name and NRIC must match the records in their POEMS account. Any additional information required will be requested by POEMS.

When can I receive my Tesla Fractional Shares?

The Tesla Fractional Shares for this campaign will be processed and credited to the specified Policyholder's POEMS account within 3 to 4 months following the policy activation date (please note this is different from the purchase date of your policy).

Is there support available if I’m unable to set up my Charge+ account?

Yes, for help with account issues, please contact the Charge+ team directly as they manage the platform. Their contact details and your enquiry can be submitted here: https://www.chargeplus.com/about

Can I transfer the benefits to another account?

No, the benefits are non-transferable and will be credited to the Charge+ account linked to the insured vehicle.

Are the charging benefits stackable?

This benefit can’t be combined with other Charge+ charging offers, but it may be stacked with ECICS Insurance promotions if you meet the qualifying criteria. Do check our promotions page to find out more.

What if I cancel my policy?

If you cancel your policy within 90 days, you’ll no longer be eligible for the benefit.

When will I receive my charging benefits?

Your benefits will be credited into your account after you have fulfilled the promotion eligible criterias and with at least 90 days of effective coverage period for your policy. This means you should received your benefit in around 3 to 4 months' time.

How much is the Shell Fuel e-Voucher worth?​

New customers can receive S$100, and renewal customers S$60, subject to terms and conditions.​

What is the ECICS Shell Fuel e-Voucher Promotion?

It is an online promotion by ECICS Limited offering Shell Fuel e-Vouchers to policyholders who purchase or renew ECICS Comprehensive Private Car Insurance policies.​

Can I get the promotion if I purchase through an intermediary?

Yes, the promotion applies to purchases made directly or through an intermediary unless otherwise informed.​

Can I exchange the Shell Fuel e-Voucher for cash?​

No, the voucher cannot be encashed.​

What if I provided the wrong email address?​

ECICS and Shell are not responsible if the voucher cannot be delivered due to an invalid or incorrect email address.​

When does this promotion end?

The promotion runs from 1 April 2026 to 31 October 2026.

Is this promotion available for all Tesla models?

Is this promotion available for all Tesla models?

Can I purchase through an intermediary?

Can I purchase through an intermediary?

I have an enquiry — who do I contact?

Call +65 6206 5588 or email customerservice@ecics.com.sg (Mon–Fri, 9am–6pm, excl. PH).

What plan types qualify for this promotion?

Comprehensive Plan or Comprehensive – Family NCD Builder Plan.

I have an enquiry — who do I contact?

Call +65 6206 5588 or email customerservice@ecics.com.sg (Mon–Fri, 9am–6pm, excl. PH).

Who is eligible for the renewal promotion?

Existing ECICS Tesla policyholders renewing a Comprehensive or Family NCD Builder Plan with no claims in the past 3 years.

Do I need to apply for the coverage upgrades?

No — the upgrades are automatically included when you renew your eligible plan during the promotion period.

When does this promotion end?

The promotion runs from 1 April 2026 to 31 October 2026.

Can I renew through an intermediary?

Yes — renewals via the ECICS website or through our intermediaries are both eligible.

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